The Terms of Use states the purpose of the memorial page or group, and outlines safety rules for 'communicating about suicide' on the platform. The Terms of use should be accessible by users via a link at the top of the page, and all potential members/followers of the account, website, page, or group should be asked to read and accept these before they are granted access to the memorial page or group. The Terms of Use should:

• Encourage users to look after their own wellbeing and to take a break if things are getting too much.
• Make it clear that discrimination of any kind is unacceptable.
• Make it clear that graphic details about the suicide are not allowed.
• Outline the approval process for comments and feedback from other users.
• Explain when and how users can report harmful suicidal content to the appropriate 'social media' monitoring authority (e.g. Facebook Help Centre), or to the memorial page or group administrators.
• If you choose to accept reports yourself, then provide a contact form or other contact method (e.g. email address) for users to report unsafe or concerning content.
• Explain how administrators will respond to comments that indicate that a person may be at risk of suicide.
• Explain that violation of the Terms of Use will result in having the comment/s deleted.
• Outline the steps that will be taken to remove comments or users who violate the Terms of Use.

If you, as the administrator, decide to suspend, delete or block a user, let the person know you are concerned about their behaviour and clearly and carefully explain the reasons why you are concerned to the 'user'.

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