Sometimes it will be clear that a person is at immediate risk of suicide or a person may be in the process of making a suicide attempt. If this occurs, you should:
- Encourage the person at risk to call 000.
- Contact the person’s family or someone in their social network who may be able to check on them.
If you cannot reach the person, or anyone in their family or social network, or the person refuses to call emergency services you should:
- Call emergency services on their behalf
Once you have contacted emergency services, you should:
If you contact emergency services on the person’s behalf, keep the person at risk informed about what is happening, unless this might increase the risk to them or someone else.
If possible, try to maintain a conversation with the person until help arrives. Be prepared to provide emergency services with the following information:
- Your name and contact details.
- The fact that someone has told you online they have a plan to end their life or are in the process of making a suicide attempt.
- What the person online has said that indicates that they are at immediate risk of suicide.
- The date and time of their post.
- The person’s identity and current location, if you know this information.
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