Refund Policy

Resources

Orygen provides refunds or exchanges for resources that have a problem or fault.

Workshops and Events

Orygen provides full refunds or fully equivalent exchanges to participants who register and pay for workshops or events which are cancelled by Orygen due to lack of demand or exceptional circumstances.

Orygen provides refunds on the following basis to participants who register and pay for workshops or events and who then notify their cancellation to Orygen in writing:

  • for cancellations notified to Orygen in writing 28 days or more before the date of the workshop or event, a 10% administration charge will be deducted and the remaining fees refunded,

  • for cancellations notified to Orygen in writing less than 28 days but more than 7 days before the date of the workshop or event, 50% of fees paid to Orygen will be refunded,

  • for cancellations notified to Orygen in writing 7 days or less before the date of the workshop or event, no refund will be made.

To notify of a cancellation please go to the Contact Us page and complete the form, selecting Online Store enquiries.

How to Apply for a Refund

To apply for a refund or exchange please complete the Customer Refund Request Form and return it to email address indicated on the form.

Refund decisions will be notified to applicants within 10 working days of receipt of the application for refund.  Refunds may only be paid to the refund applicant and may not be transferred to third parties.

How to Appeal a Refund Decision

Appeals to refund decisions you consider to be in error on the basis of the above provisions should be referred in writing to the Director, Finance at the email address provided below.

Orygen may exercise discretion to consider applications which do not comply with the above provisions but for which extraordinary circumstances may exist. Application for a refund in extraordinary circumstances must be made in writing and sent to the Director, Skills and Knowledge at the email address provided below. Proof of payment of the fees (e.g. an official receipt) and validation of the reasons for applying for a refund will be required.  Appeals to refund decisions made by the Director, Skills and Knowledge, may be directed to the Chief Operating Officer at the email address provided below should this be necessary.

Your Rights

This statement does not remove your right to take further action under Australia’s consumer protection laws.

Contact Information

For any questions about this refunds and exchanges statement, please Contact Us.