How can technology improve mental health service quality? (June 2019)

Reports into the state of the mental health system reveal significant shortcomings that impact on the quality of care experienced by service users.

New and emerging health information technologies have the potential to realise significant improvements in mental health service quality and safety.

In fact, co-designed technology solutions have been shown to improve service quality.

However, a number of known barriers must be overcome to ensure that the mental health system of the future empowers services users, improves access, makes efficient use of limited resources and strives for better outcomes for all.

Who is this webinar for?

This webinar is suitable for professionals and clinicians who work with young people in mental health services, primary care settings and other areas of health and human services.

What will you learn in this webinar?

  • An overview of mental health service quality
  • How technology has been used in clinical settings with young people to improve service quality

  • The most common barriers to integrating technology into our services


Dr Shane Cross
Clinical Psychologist, PhD
Brain and Mind Centre, The University of Sydney

Dr Shane Cross is a clinical psychologist, researcher, clinical trainer and consultant. He has 20 years’ clinical experience in child, adolescent and young adult mental health across primary, secondary and tertiary service settings.

He has worked in clinical leadership and management roles across three headspace services; was a previous director of clinical and service implementation on Project Synergy, a large technology-enabled mental health service reform project; and consults with a number of organisations on person-centred service development, technology and clinical training.

He has a passion for designing, teaching and researching person-centred, outcomes-focused service delivery models, integrated with new and emerging health technology.