Managing risk in telehealth: tips for mental health workers

Telehealth, including the use of phone or videoconferencing technology, is becoming a standard tool in youth mental health.

The benefits of telehealth are well-established, however research on the safety risks associated with telehealth is still emerging.

This tip sheet includes information on safety planning, privacy and confidentiality, handling technical disruptions, adapting communication styles, managing workload, getting support for yourself and additional resources.

For young people accessing care via telehealth, Orygen has developed the resources Getting the most out of telehealth: tips for young people and Staying safe on telehealth: tips for young people.